Distance Sales Agreement

Article 1 — Parties

SELLER:

• Legal name: Luna Collectables - Turunç Teknolojik Yatırımlar A.Ş.
• Tax office / no: Antalya Kurumlar / 8720635620
• Trade registry no: ANTALYA / 93708
• Email: hello@lunacollectables.com
• WhatsApp: +905542257646
• Web: www.lunacollectables.com

BUYER: the consumer whose name, shipping and billing address, phone number and email address appear in the order form. The BUYER's details are recorded with the order and included in the order confirmation email.

Article 2 — Subject

The subject of this agreement is the rights and obligations of the parties regarding the sale and delivery of the products the BUYER orders electronically through the SELLER's Site, whose characteristics and price are stated in the order summary.

Article 3 — Products, Price and Payment

The name, quantity, unit and total price including VAT, any discount or coupon applied, shipping fee, payment method and shipping and billing address of the products are stated in the order summary at checkout and sent to the BUYER in the order confirmation email. This information forms an integral part of the agreement.

The shipping fee is TRY 149.00 and is waived for orders of TRY 3,000.00 or more.

Prices are in Turkish lira and include VAT; no other tax or charge is added to the order total.

Article 4 — General Provisions

4.1. The BUYER confirms having read, understood and electronically accepted the Preliminary Information Form covering the essential characteristics, price, payment method, delivery and right of withdrawal for the ordered products.

4.2. The SELLER is obliged to deliver the products intact, complete, genuine and in accordance with the characteristics stated in the order. The contents of sealed products are determined by the manufacturer's random distribution; the SELLER does not warrant that any particular card will be found.

4.3. If a product is out of stock or cannot be supplied, the SELLER informs the BUYER immediately and refunds any amount collected within 14 days. In case of an obvious pricing error the SELLER reserves the right to cancel the order and refund the amount.

4.4. The BUYER must inspect the parcel on delivery. If it is damaged, crushed or opened in transit, the BUYER should have the courier draw up a damage report, refuse the parcel and notify the SELLER.

Article 5 — Payment and Invoicing

5.1. Card payments are taken with 3D Secure through PayTR, a payment institution licensed by the BDDK; card details are never seen or stored by the SELLER. Where instalments apply, the terms are shown at checkout.

5.2. For bank transfers the amount must reach the SELLER's account within 24 hours; orders not paid within that window are cancelled and the stock is released.

5.3. The order becomes final when payment is confirmed. The invoice is issued according to the details the BUYER provides in the order form and sent by email.

5.4. If the BUYER's bank establishes that the card was used without authorisation and the amount is not paid to the SELLER, the BUYER returns any delivered product to the SELLER within 3 days; the shipping cost is borne by the BUYER.

Article 6 — Delivery

6.1. Products are shipped within 1 business days of payment confirmation at the latest and delivered by the contracted carrier to the address stated in the order form. Delivery never exceeds 30 days; if it does, the BUYER may terminate the agreement and the amount paid is refunded within 14 days.

6.2. The tracking number is emailed to the BUYER. Shipments are insured.

6.3. Where a parcel is returned to the SELLER because the BUYER was absent or the address was incorrect, the cost of re-shipping is borne by the BUYER.

Article 7 — Right of Withdrawal

7.1. The BUYER may withdraw from the agreement within 14 days of receiving the product, without giving a reason and without penalty. The withdrawal notice is sent within that period to the SELLER's email address, WhatsApp line or, for members, through My Account → Orders.

7.2. Within 14 days of the withdrawal notice the BUYER sends the product back to the SELLER as delivered (seal and packaging unopened, complete) together with the invoice or order number. Returns shipped with the contracted-carrier code provided by the SELLER are at the SELLER's cost; returns sent with another carrier are at the BUYER's cost.

7.3. Within 14 days of receiving the product the SELLER refunds the price of the product and any outbound shipping fee paid by the BUYER, using the payment method the BUYER used.

7.4. During the withdrawal period the BUYER may inspect the product only as delivered and is liable for any loss of value caused by opening the seal, use or damage.

Article 8 — Exceptions to the Right of Withdrawal

Under article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for the following:

• Factory-sealed products (booster packs, booster boxes, ETBs, tins, collector boxes and the like) whose seal, wrapping, band or packaging has been opened after delivery. Their contents are randomly distributed and their value depends on the seal being intact; once opened they cannot be resold (Distance Contracts Regulation, art. 15).
• Single cards and accessories whose protective sleeve, wrapping or packaging has been opened.
• Products prepared or personalised according to the consumer's wishes or personal needs.
• Products whose price depends on fluctuations in financial markets outside the Seller's control.

Article 9 — Defective Products

9.1. If the delivered product is damaged, incomplete or different from what was ordered, the BUYER may exercise one of the rights under articles 8–11 of Law No. 6502: free repair, replacement with a non-defective equivalent, price reduction or withdrawal from the agreement. Reporting the issue within a reasonable time after delivery, preferably with photographs or the courier's damage report, speeds up the resolution.

9.2. Return shipping for defective products and re-shipping of the replacement are at the SELLER's cost.

9.3. Luna Collectables warrants that all products it sells are genuine.

Article 10 — Personal Data

The BUYER's personal data is processed in accordance with the Privacy Policy and KVKK Notice published on the Site, for the performance of the order and legal obligations, and is shared with the carrier for delivery and with the payment institution for payment.

Article 11 — Disputes

Disputes arising from this agreement fall within the competence of the Consumer Arbitration Committees at the BUYER's place of residence or the SELLER's location, within the monetary limits set annually by the Ministry of Trade, and of the Consumer Courts above those limits.

Article 12 — Entry into Force

The agreement is concluded and enters into force when the BUYER accepts this agreement and the Preliminary Information Form at checkout and completes the order. The accepted text and the date and time of acceptance are stored by the SELLER with the order and emailed to the BUYER on request.

Contact: hello@lunacollectables.com · WhatsApp +905542257646