Returns, Exchanges and Cancellations

1. Cancelling an Order

You can cancel an order before it is shipped. Just write to hello@lunacollectables.com or our WhatsApp line +905542257646 with your order number. Card payments are refunded to your card; depending on your bank it can take 2–10 business days to appear.

Orders awaiting a bank transfer are cancelled automatically if not paid within 24 hours; you don't need to do anything.

An order that has already been shipped cannot be cancelled; the withdrawal and return conditions below apply instead.

2. 14-Day Right of Withdrawal

You can return sealed, unopened products within 14 days of delivery without giving a reason. Steps:

• Write to us with your order number and the products you want to return (email, WhatsApp or My Account → Orders).
• We send you a shipping code for our contracted carrier; shipping with that code is free. If you use another carrier, the shipping cost is yours.
• Send the product within 14 days of your withdrawal notice, as delivered — seal unopened, complete and securely packed.
• Once the product reaches us it is checked, and within 14 days at the latest the price of the product and any outbound shipping fee you paid are refunded through the payment method you used.

3. Opened Products

The contents of sealed products such as booster packs, booster boxes, ETBs, tins and collector boxes are random and their value depends on the seal being intact. For this reason the right of withdrawal does not apply to products whose seal, wrapping or packaging has been opened, and such returns are not accepted (Distance Contracts Regulation, art. 15). The contents, rarity or condition of the cards pulled from a pack are not grounds for return.

Single cards and accessories can be returned under the conditions in section 2 if their protective sleeve or packaging is unopened; once opened they cannot be returned.

4. Damaged, Missing or Wrong Products

If the parcel arrives damaged (crushed, torn, opened), we recommend having the courier draw up a damage report and refusing the parcel. If you have accepted it, write to us within 48 hours of delivery with photos of the product and the packaging.

If you received a product different from what you ordered, or something is missing, let us know the same way.

In these cases return shipping is at our cost; the product is replaced free of charge or refunded, as you prefer. Your rights regarding defective goods under Law No. 6502 (free repair, replacement, price reduction, withdrawal) are preserved.

5. Exchanges

If the same product is in stock, we exchange it directly. If it has sold out, we refund the amount and you can place a new order. Exchange requests are accepted within the 14-day withdrawal period and only for products whose seal is unopened.

6. Refunds

Refunds always go back to the payment method you used: to your card for card payments, or to the IBAN you give us for bank transfers. Card refunds can take 2–10 business days to appear on your statement depending on your bank; for instalment payments the bank may spread the refund across instalments. For orders placed with a coupon, the discount is deducted proportionally from the returned items.

7. Return Address and Contact

Always write to us before sending a return; we will give you the contracted-carrier code and the current return address.

• Luna Collectables - Turunç Teknolojik Yatırımlar A.Ş.
• Email: hello@lunacollectables.com
• WhatsApp: +905542257646